Rhetoric of anger, any one?

I am less friendly to our beloved Utah Transit Authority than I have been in th past:

While I understand the mechanical problems this morning with TRAX were completely out of your control, UTA could have informed all of its drivers who arrive at TRAX stations to inform riders that there will be long delays or that there would be alternate bus service. The lack of information form UTA to the commuting public is unacceptable. Having drivers roll around TRAX stations yelling at people to get on (having no idea where they are going) is not an appropriate contingency plan.

I expect a reply to this message. I am quite disappointed that you have refused to reply to my previous complaint about the bus stop on 21st South and 21st East. Is this how the new UTA runs? Ignore your customers?

I have decided to be blunt this time since my previous rather cordial letter received no response at all. I my note that my complaint to Thanksgiving Point also received no response. Should I write to them again?

Perhaps I should start a new blog called "It's Not Wise to Upset a Wookie" or "Let the Wookie Win."* What do you think?

*For those of you not geek:

[R2-D2 and Chewbacca are playing the holographic game aboard the Millennium Falcon]
Chewbacca: Aaaaaaaaaaaaaaaarrrgh
C-3PO: He made a fair move. Screaming about it can't help you.
Han Solo: Let him have it. It's not wise to upset a Wookiee.
C-3PO: But sir, nobody worries about upsetting a droid.
Han Solo: That's 'cause droids don't pull people's arms out of their sockets when they lose. Wookiees are known to do that.
Chewbacca: Grrf.
C-3PO: I see your point, sir. I suggest a new strategy, R2: let the Wookiee win.

Grrf!

Update (2:30 pm): I just received the following from UTA:

I do apologize for any inconvenience this may have caused you. At this
time I have forwarded your concern to the appropriate department for
further review. Our commitment to our customers is to continue to
improve the service we provide. Please contact us should you have any
further questions or comments.

Thank you,

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